Effective Date: January 6, 2025
At Express Lane Dispatch (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://expresslanedispatch.com/, use our services, or otherwise interact with us.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services.
1. Information We Collect
We collect both personal and non-personal information in the following ways:
Personal Information
Information that identifies you as an individual, such as:
- Name
- Email address
- Phone number
- Company name
- Billing or business details
- Any information you voluntarily provide when contacting us or using our services
Non-Personal Information
Data that does not identify you directly, including:
- IP address, browser type, operating system
- Pages visited, time spent on the website, and navigation patterns
- Cookies and similar tracking technologies to analyze website usage and improve user experience
2. How We Use Your Information
We use the information collected to:
- Provide and manage our dispatching and related services
- Communicate with you regarding bookings, service updates, or inquiries
- Improve the functionality, usability, and performance of our website
- Send you marketing communications (only if you have opted in)
- Comply with legal requirements and enforce our agreements
- Ensure the security and integrity of our services
3. How We Share Your Information
We do not sell or rent your personal information to third parties. Your information may be shared in the following cases:
- Service Providers: With trusted third-party vendors who assist in operations (e.g., payment processors, IT services). These providers are bound by confidentiality agreements.
- Business Transfers: If our business is sold, merged, or reorganized, your information may be transferred as part of the transaction.
- Legal Requirements: When required to comply with applicable laws, regulations, legal processes, or government requests.
We do not share your information with third parties for marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect website usage data. You can manage or disable cookies in your browser settings, though some features of the site may not work properly if cookies are disabled.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards (such as secure servers, encryption, and access controls) to protect your information from unauthorized access, use, or disclosure.
However, no system is completely secure, and we cannot guarantee 100% security of information transmitted via the internet.
6. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once information is no longer needed, it will be securely deleted or anonymized.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including:
- Access & Correction: You can request a copy of your personal information or ask us to correct inaccurate details.
- Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
For California residents, we comply with the California Consumer Privacy Act (CCPA), which grants additional rights such as the right to know what data we collect, the right to delete personal information, and the right to opt out of data sales (note: we do not sell your information).
8. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that information from a child under 13 has been provided, we will delete it promptly.
9. Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you in accordance with applicable laws and provide guidance on how to protect yourself.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with a revised effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Express Lane Dispatch
Website: https://expresslanedispatch.com/
Email: info@expresslanedispatch.com
